Frequently Asked Questions
Find answers about shopping with iLLicit Shoes, including order processing, shipping, returns, exchanges, and product information. If you need additional assistance, email us at info@soillicit.com.
What does iLLicit Shoes sell?
iLLicit Shoes offers women’s shoes, apparel, and statement-making fashion. Our collections are created for women who enjoy bold, unique styles that inspire confidence and individuality.
Where is iLLicit Shoes located?
iLLicit Shoes is an online business based in Georgia. We do not currently have a physical retail location.
Do you offer local pickup or delivery?
No. Local pickup and local delivery are not currently available. All orders must be shipped to the address entered during checkout.
How long does it take to process an order?
Orders are processed and verified within one to three business days. Business days are Monday through Friday and exclude weekends and recognized holidays.
Processing time does not include shipping time.
What shipping options are available?
We currently offer two flat-rate shipping options:
- Estimated 1–2 business day shipping for $10
- Estimated 5–8 business day shipping for $7
Delivery estimates begin after your order has been processed and transferred to the shipping carrier.
Which shipping carriers do you use?
Orders may be shipped through USPS, UPS, or FedEx. The carrier used may depend on the order and its destination.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipment confirmation email containing your tracking number. Please allow time for the carrier’s tracking system to display its first update.
Can I change my shipping address after ordering?
Contact us at info@soillicit.com as soon as possible if you entered an incorrect shipping address. We will make a reasonable effort to update it, but address changes cannot be guaranteed once your order is being processed or has shipped.
Customers are responsible for providing a complete and accurate shipping address during checkout.
What should I do if my tracking says delivered, but I do not have my package?
First, verify the shipping address, check around the delivery location, ask other household members, and contact neighbors or building management.
If the package is still missing, contact the shipping carrier directly using your tracking number. iLLicit Shoes can provide available shipment information if you need help filing a carrier claim.
What happens if I refuse a shipment?
Original shipping fees are non-refundable. If you refuse a shipment and it is returned to us, the original shipping charge and any return costs charged by the carrier will be deducted from any eligible merchandise refund.
What is your return window?
You must email info@soillicit.com within three calendar days of the date your order is marked as delivered to request a return.
Requests submitted after the three-day return window will not be accepted.
Can I send an item back without contacting you?
No. All returns require written approval from our team. Do not send merchandise back until you have received return instructions and the appropriate return address.
Unauthorized packages may be refused.
What condition must returned items be in?
Returned items must be unworn, unused, and in their original condition. They must include the original packaging and have all tags attached.
Items with stains, markings, odors, damage, alterations, or other signs of wear will not be accepted. Every return is inspected before a refund is approved.
Who pays for return shipping?
Customers are responsible for return shipping costs unless our team confirms that an incorrect or damaged item was received. Original shipping fees and return shipping costs are non-refundable.
Do you offer exchanges?
Yes, exchanges may be requested within three calendar days of delivery and are subject to availability.
If the original item is unavailable, you may request a similar item in another available color or at a comparable price. Any price difference must be paid before the replacement item is shipped.
What should I do if I receive a damaged or incorrect item?
Email info@soillicit.com within three calendar days of delivery. Include your order number and clear photographs of the item and the issue.
Please wait for instructions before returning the item.
How do I know whether an item has stretch?
Carefully review the description on the product page before ordering. Some items may have limited or no stretch, and important fit or material details will be included in the listing when available.
How can I contact iLLicit Shoes?
Email us at info@soillicit.com. Our customer service hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m. Eastern Time.
You can also follow iLLicit Shoes on Instagram, Facebook, and TikTok.