Shipping policy

Order Processing

All orders are processed and verified within one to three business days. Business days are Monday through Friday and exclude weekends and recognized holidays.

Order processing time is separate from shipping time. Please place your order in advance if you need an item by a particular date. Delivery by a specific date is not guaranteed.

Shipping Options and Rates

The following flat-rate shipping options are currently available:

  • Estimated 1–2 business day shipping: $10
  • Estimated 5–8 business day shipping: $7

Shipping estimates begin after an order has been processed and transferred to the carrier. Carrier delays may affect the estimated delivery date.

Local pickup and local delivery are not available.

Shipping Carriers

Orders may be shipped through USPS, UPS, or FedEx. Once your package has been transferred to the shipping carrier, tracking updates, scans, and transit times are managed by that carrier.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please use the correct street number, apartment or unit number, abbreviations, and spacing.

If we are unable to verify your address, our customer service team may contact you for clarification. If we cannot reach you after multiple attempts, your order may be canceled and refunded.

Address Changes

If you entered an incorrect shipping address, contact us at info@soillicit.com as soon as possible. For orders placed over the weekend, please contact us first thing Monday morning.

We will make a reasonable effort to correct the address before shipment, but changes cannot be guaranteed once processing has begun or the package has been transferred to the carrier.

iLLicit Shoes is not responsible for delivery issues caused by an incorrect or incomplete address supplied by the customer.

Tracking Your Order

Once your order ships, you will receive a shipment confirmation email containing your tracking number. Please use the carrier’s tracking system to monitor the delivery of your package.

Tracking scans may take time to appear after the package is transferred to the carrier.

Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please:

  • Confirm that the shipping address on your order is correct
  • Check around the delivery location and with other household members
  • Ask nearby neighbors or building management
  • Contact the applicable shipping carrier directly

iLLicit Shoes is not responsible for replacing or refunding packages confirmed as delivered to the address provided at checkout. We will provide available shipment information if you need assistance filing a claim with the carrier.

Lost, Unclaimed, or Refused Packages

iLLicit Shoes is not responsible for packages lost due to an incorrect or incomplete address provided by the customer, or for packages that remain unclaimed or are refused.

Shipping fees are non-refundable. If a shipment is refused or returned to us, the original shipping charge and any carrier-imposed return costs will be deducted from the eligible merchandise refund.

Contact Us

For shipping questions, return requests, or order assistance, contact:

iLLicit Shoes
info@soillicit.com
Customer service hours: Monday through Friday, 8:00 a.m.–5:00 p.m. Eastern Time