Refund policy
We want you to feel confident when shopping with iLLicit Shoes. Please carefully review product descriptions, sizing details, and fabric information before placing your order, as some items may have limited or no stretch.
Return Window
You must contact us at info@soillicit.com within three calendar days of the date your order is marked as delivered to request a return or exchange.
Return requests submitted after this three-day period will not be accepted.
Return Approval Required
Do not return merchandise without contacting us and receiving written approval. If your return is approved, our team will provide the appropriate return instructions and return address.
Packages sent without prior approval may be refused. iLLicit Shoes is not responsible for merchandise returned without authorization or sent to an incorrect address.
Return Requirements
To qualify for a return, the item must:
- Be unworn, unused, and in its original condition
- Be returned in its original packaging
- Have all original tags attached
- Be free from stains, markings, odors, damage, or signs of wear
- Pass inspection after it is received
Items that have been worn, altered, damaged, stained, or returned without their original tags or packaging will not be accepted.
All merchandise is inspected before shipment and again when returned.
Return Shipping Costs
Customers are responsible for return shipping costs unless our team confirms that the item received was incorrect or damaged upon arrival. Original shipping charges and return shipping costs are non-refundable.
We recommend using a trackable shipping service, as iLLicit Shoes cannot guarantee receipt of a return sent without tracking.
Refunds
Once your approved return has been received and inspected, we will notify you of the outcome. If approved, the refund will be issued to the original payment method, excluding original and return shipping charges.
The time required for the refund to appear in your account depends on your bank or payment provider.
Exchanges
To request an exchange, email info@soillicit.com within three calendar days of delivery.
Exchanges are subject to product availability. If the original item is unavailable, you may request a similar item in another available color or at a comparable price. Any price difference must be paid before the replacement item is shipped.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, email info@soillicit.com within three calendar days of delivery. Include your order number and clear photographs showing the item and the issue.
Please wait for instructions before returning the merchandise.